Shipping Terms & Condition

Chargeable Volume & Overweight Conversion Standards

·  M3 Calculation ： Long x Width x Height (Meter) = m3

·  Overweight Calculation  ：Actual Weight / 400kg = Chargeable m3

a) Packaging Requirements

To ensure safe and smooth delivery, please follow these packaging and shipping regulations:

1.    Each parcel must clearly display the customer’s unique code on at least two sides of the outer packaging.

2.    Suppliers/sellers must provide a full packing list and product list before shipping the goods.

3.    All goods must be delivered directly to our warehouse. If pickup from a delivery point is required, please contact customer service in advance for quotation and arrangements.

4.    Failure to comply with the above requirements may result in rejection or re-delivery of the parcel, with any resulting costs borne by the customer.

5.    Recommended packaging for different types of goods:

o    Standard cartons: Use 3–5 layers of reinforced cardboard, wrapped with woven bag or stretch film, and tied securely with packing rope.

o    Glass/fragile/machinery: Must be packed using professional shock-resistant methods (e.g., thick bubble wrap) and placed in wooden crates or frames.

o    Food/liquids: Food must be vacuum-sealed, packed in reinforced cartons, and wrapped with woven bags/stretch film to prevent leakage or odors.

o    Single cartons over 50kg: Must be packed in wooden crates or boxes with pallet bases equipped with forklift feet for easier loading and unloading.

o    High-value goods: Insurance is strongly recommended for items packed under points (i) and (ii). Please consult customer service for more information.

💡Gentle Reminder:
Goods are loaded into bulk containers, where various items of different sizes, weights, and types are mixed together. Multiple handlings from warehouse to destination may cause unavoidable collisions, compressions, or abrasions. Reinforced packaging helps reduce the risk of damage during transit.

b) Disclaimer

1.    The company is only responsible for the transportation of goods. Losses or damages caused by improper packaging, natural wear and tear, product defects, or market price fluctuations are not covered.

2.    The following items are not eligible for compensation:

o    Fragile items, perishables, deformable goods, ceramics

o    Explosive, flammable, corrosive, toxic, infectious substances

o    Live or fresh goods, medicines, CDs/DVDs, radioactive materials

o    Restricted or prohibited goods, including antiques, currency, animal/plant specimens, wildlife products, documents, jewelry and replicas

o    Items extracted from protected species, and all goods prohibited by law or international transport regulations (e.g. IATA-restricted goods, weapons, ammunition)

3.    In cases where the delivery timeline is affected by non-human or force majeure factors, such as customs duties, strict customs inspections, delays in clearance, local delivery issues, severe weather (including thunderstorms, tsunamis, earthquakes, floods), ship owner-related problems, national policies, public holidays, or any other unforeseen events, the goods will not be eligible for claims. This includes situations where such delays result in goods exceeding their shelf life, warranty period, contractual validity, or freight cycle.

4.    Goods may be stored free for 7 days after the goods are in the warehouse. The warehouse has the right to compulsorily load the container after the deadline. Any resulting damage or loss will not be compensated.

5.    Customers are responsible for any legal or financial consequences arising from false declarations, including mislabeling sensitive goods as general cargo. We reserve the right to claim compensation for any related losses.

c) Compensation Standards

1.    Loss in Warehouse: Compensation based on declared value, up to a maximum of RMB 500.

2.    Loss in Transit: Compensation is based on three times the shipping fee of the lost item(s).

3.    If you notice damage or signs of tampering before signing, please inspect and photograph the parcel in front of the courier, measure the weight, and record any abnormalities on the delivery note.

4.    For missing, incorrect, or incomplete deliveries, please report to customer service within 24 hours of receipt with clear evidence (e.g. product photos, weight photo, signed delivery order). Late claims will not be accepted.

5.    If you find the goods are damaged or lost, please prepare the goods invoice, physical photos, and the Chop Signed DO that has been remarked when receiving goods, then notify our customer service to arrange compensation procedure

6.    Once verified, we will compensate based on either the declared value of the goods or three times the shipping cost of the missing item—whichever is lower. The maximum claim amount is RMB 500.

d) Insurance

       1. We highly recommend purchasing insurance for:

             o    High-value goods (e.g., phones, cameras, electronics)

             o    Items with high value but low shipping cost

             o    Small or easy-to-lose items

       2. Insurance Premium: 5% of the declared value (minimum RM100 per shipment)

       3. Compensation: 100% of the declared value

Note: Shipping fees are non-refundable under insurance claims.